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Design thinking for fantastic experiences

Delivery Tools and Resources

About the Discover Phase

During Discover we focus on understanding your desired outcomes, prioritizing which Microjourney(s)™ to deliver first, and getting ready for a project to start. This is designed to accelerate your transformation journey. We start the process by applying design thinking principles to your end to end customer journeys, breaking them into smaller pieces called Microjourneys, then focusing on what outcomes to deliver first.

Best practice is to deliver one or two Microjourneys that provide you with the best mix of high value outcomes, high volume repeat transactions and ease of implementation. We decide all of this during Discover, harnessing the power of Pega’s low-code platform to capture what you are building, who for and how, and what information you need. We describe this as the ‘3 pillars’ (Microjourneys, personas/channels and data) which you can directly configure in the platform.

At Pega we don’t focus on delivering your experience in one high risk release; instead we promote speed to value.

Delivery Tasks

Activities to do during Discover

• Run a Design Sprint

• Define your Microjourneys

• Capture building blocks (3 pillars)

• Estimate and size your project

• Day 1 Live Plan

• Get ready to start the project

Read more about how to shape, size and define a project

Other Pega Express™ Delivery Phases


Describes day to day tasks during the first weeks of the project as you fully define and design your Minimum Loveable Product release.


Describes how to iteratively build & test a Pega application, refining more user stories during each sprint.


Describes preparing the business, going live, measuring outcomes and planning your next MLP.

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