Support Article
Smartinfo disappears at certain screen resolutions
SA-32188
Summary
The user has a smartinfo configured on an element click event. When this control is clicked, the screen jumps to the top of the page and the smartinfo content is shown for a fraction of a second. Then the screen jumps back to where we were and where the clickable control is located and the smartinfo dissapears. This behavior goes away on very big screens or when the zoom in the browser is set to a low value.
Error Messages
Not Applicable
Steps to Reproduce
- Create a Section and configure Smart-info tool-tip through an icon.
- In the Smart-info tool tip , refer a section which holds long content that doesn't fitted into a single screen.
Root Cause
During configuration of the Smart-info tooltip, following checkbox was not checked.
Auto-dismiss on hover away As a result, on clicking of the tool-tip icon, the Smart-info pop-up gets generated. It consists a long content that doesn't fitted |
When the user lowers the resolution, for a certain resolution, then the complete content of the tool-tip gets fitted onto a single screen, the jumping gets stopped.
Resolution
Check the 'Auto-dismiss on hover away' check-box during configuration of the Smart-info tooltip.
Apply HFIX-24996 to avoid disposition of the Smart-info tooltip after disposition.
Published February 21, 2017 - Updated October 8, 2020
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