SA-38316

Summary

After passivation clipboard page remove is not working.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

A defect in Pegasystems’ code for which once reference property is passivated its reference is lost.

Due to this, Null pointer is thrown because existence of the reference is not checked before trying to do operations on it.

Resolution

Detail about parent Hfix and dependents:-

Hotfix	Subject	Instructions
Hfix-29785 (Parent)	After passivation clipboard page remove is not working	Re-start nodes after applying hotfix
HFix-21456	Value list no longer indexing	Restart
Hfix-21456	Issue creating new page with page new method	NA
Hfix-22753	Exception on Read Only Property - Data Page	NA
Hfix-23343	passivation issue with reports in case manager portal	NA
Hfix-27671	Diag: English sporadically displayed with spanish locale set	Add the below mentioned lines in prlogging.xml which is located in prweb war file (Example : E:\apache-tomcat-7.0.55\webapps\prweb\WEB-INF\classes\prlogging.xml) <appender name="SRlogger" class="com.pega.pegarules.priv.util.FileAppenderPega"> <param name="FileNamePattern" value="'@{web.tmpdir}/SRA24414logger-'yyyy-MMM-dd'.log'"/> <param name="MaxFileSize" value="500MB" /> <layout class="com.pega.apache.log4j.PatternLayout"> <param name="ConversionPattern" value="%d [%20.20t] [%10.10X{pegathread}] [%20.20X{tenantid}] [%20.20X{app}] (%30.30c{3}) %-5p %X{stack} %X{userid} - %m%n"/> </layout> </appender> <category name="SR-B51262" additivity="false"> <priority value="info" /> <appender-ref ref="SRlogger" /> </category> Later after restring the server, navigate through DesignerStudio->System->Operations->Logs, open logLevelSettings ,select " SR-B51262" and set log level to 'Debug'. After the issue is reproduced please reset back to INFO level.
Hfix-20015	717 startup on Windows OS with non-english locale fails	NA
Hfix-20115	Upgrade to ML7: Data Pages not getting loaded onto clipboard	If the user is unable to login to designer studio to import the hotfix, then follow the instructions mentioned in the below article which describes how to import an archive(hotfix) using command line https://pdn.pega.com/system-operations/how-to-import-or-export-an-archive-from-the-command-line
Hfix-21825	Data Page parallel loading cannot access requester level pages	NA
Hfix-24807	Memory leak while using defered load	Code based hotfix, would require server re-start.
Hifx-26204	ADP Background Requestor lacks production and localized ruleset	Restart the nodes after installing the hotfix
Hfix-23912	Unexpected localization after passivation occurs	NA
Hfix-27330	Asynchronous data page load failure	Restart the node after installing the hotfix
Hfix-28426	Batch requestor localization ruleset usage incorrect	After installing this HFix please restart the server
Hfix-21137	System pulse is not synching nodes	After installing hotfix from intranet node . Restart the intranet nodes and webnodes once to pick up the latest code changes. Now Please enable debug logging level on VTableTrace from SMA on web node only. Now try out the test scenario and disable the logger level. Alternatively you can enable debug log from prlogging.xml with the following entry. <category name="VTableTrace"> <priority value="debug" /> </category>
Hfix-20475	Events not firing since upgrading to Pega 7.1.7	Since it's an engine HFIX a restart would be required.
Hfix-20560	Tomcat startup fails due to custom Tomcat version string	If you are using a (custom) Tomcat instance (Merge will be disabled by default) but the custom tomcat is a current version (7+), then enable merge using PRPC config for each datasource (pegadata and pegarules in this example): <env name="database/databases/pegadata/useMerge" value="true" /> <env name="database/databases/pegarules/useMerge" value="true" /> If you are using a (custom) Tomcat instance (Merge is disabled by default) but the tomcat is a not a current version (< 7), then Merge cannot be enabled, and the you should be encouraged to use a newer, supported version of Tomcat.
Hfix-20635	Diagnostic Hotfix: Not getting results more than 50 from RD	This is Diagnostic hotfix should not commit the hotfix. After collecting the debug information This should be rolled back. Logger levels should be reset to previous values.
Hfix-20804	Diagnostic Patch: RDfails to fetch more than 50 records from DB	NA

Please follow the below generic instructions to install the Hotfix (Recommended).

1. Please take full backup of your Database.
2. To install the Hotfix, navigate Designer Studio->system->Release->Hotfix Manager->Install Hotfix
3. Stop application server and remove the contents (folders and files) of Pega temp directory in application server.
4. Or do a clean re-start of the application server by removing the PegaRULES_Extract_Marker file.
5. Clear browser cache and login to application and test the scenario.