Support Article
Agent goes down with PRPC 6.2 SP2
SA-16187
Summary
An agent is configured to run periodically , to archive the data. But it is intermittantly going down .
Error Messages
NullMyStepPage
Steps to Reproduce
Schedule the agent to archive WorkObject.
Root Cause
Agent activity is trying to access a page that is not existing or sometimes may not exist at that point of time, during archiving.
As per the exception, NullMyStepPage at the activity xxxxxx in the logs, could identify that tempDeletePage, is the steppage. So it means tempDeletePage is not existing. Exception handling is not done properly in their application.
Resolution
Add when rules at the step where it is trying to access a page that is not existing(tempDeletePage), in an agent activity to check referring page exist or not.
If null -> exit activity
else-> continues when
This exception handling is now done properly in the agent activity.
.
Published January 31, 2016 - Updated October 8, 2020
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