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Support Article

Back button behavior incorrect



A question page is configured in between two screens of a screen flow. The first screen of the screenflow displays rather than the question page on clicking the Back button on the screen after the question page.

Error Messages

Not Applicable


Steps to Reproduce

  1. Configure a screen flow
  2. Add a question shape after an assignment shape

Root Cause

A defect in Pegasystems’ code or rules. 


Next and Back buttons consider only the assignment shapes in the screenflow. If other shapes (For example, questions page) are present then the Back button works incorrectly.

Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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