Support Article

BIX log files issue with Pega 7.2.1

SA-27122

Summary



"Unable to get the pzInsKey for log page" entry in Pega Business Intelligence Exchange (BIX) log file generated for each extracted instance.


Error Messages



Getting the below INFO exception in BIX log file.

(internal.access.ExtractImpl) INFO    - Unable to get the pzInsKey for log page


Steps to Reproduce



Running BIX from command line using the following script:

java -Xms512m -Xmx768m -Duser.timezone=Europe/London -Dcom.pega.pegarules.bootstrap.properties.url=config/prbootstrap.properties -Dpegarules.config=config/prconfig.xml -Dpegarules.logging.configuration=config/prlogging.xml -Dcom.pega.pegarules.bootstrap.ignorejndi=true com.pega.pegarules.pub.PegaRULES com.pega.pegarules.data.internal.access.ExtractImpl -i XXXX-FW-XXXX-DATA-XXXXXXCase!XXXXCase,XXXX-FW-XXXX-DATA-XXXXXXXXXX!XXXXXX


Root Cause



User missed -a name and -p password details in the BIX command.

Resolution



Modify the BIX command as below, and add the option -a and -p:

java -Xms512m -Xmx768m -Duser.timezone=Europe/London -Dcom.pega.pegarules.bootstrap.properties.url=config/prbootstrap.properties -Dpegarules.config=config/prconfig.xml -Dpegarules.logging.configuration=config/prlogging.xml -Dcom.pega.pegarules.bootstrap.ignorejndi=true com.pega.pegarules.pub.PegaRULES com.pega.pegarules.data.internal.access.ExtractImpl -a $USERNAME$ -p $PASSWD$ -i XXXX-FW-XXXX-DATA-XXXXXXCase!XXXXCase,XXXX-FW-XXXX-DATA-XXXXXXXXXX!XXXXXX

 

Published August 23, 2016 - Updated August 31, 2016

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