Support Article
BIX log files issue with Pega 7.2.1
SA-27122
Summary
"Unable to get the pzInsKey for log page" entry in Pega Business Intelligence Exchange (BIX) log file generated for each extracted instance.
Error Messages
Getting the below INFO exception in BIX log file.
(internal.access.ExtractImpl) INFO - Unable to get the pzInsKey for log page
Steps to Reproduce
Running BIX from command line using the following script:
java -Xms512m -Xmx768m -Duser.timezone=Europe/London -Dcom.pega.pegarules.bootstrap.properties.url=config/prbootstrap.properties -Dpegarules.config=config/prconfig.xml -Dpegarules.logging.configuration=config/prlogging.xml -Dcom.pega.pegarules.bootstrap.ignorejndi=true com.pega.pegarules.pub.PegaRULES com.pega.pegarules.data.internal.access.ExtractImpl -i XXXX-FW-XXXX-DATA-XXXXXXCase!XXXXCase,XXXX-FW-XXXX-DATA-XXXXXXXXXX!XXXXXX
Root Cause
User missed -a name and -p password details in the BIX command.
Resolution
Modify the BIX command as below, and add the option -a and -p:
java -Xms512m -Xmx768m -Duser.timezone=Europe/London -Dcom.pega.pegarules.bootstrap.properties.url=config/prbootstrap.properties -Dpegarules.config=config/prconfig.xml -Dpegarules.logging.configuration=config/prlogging.xml -Dcom.pega.pegarules.bootstrap.ignorejndi=true com.pega.pegarules.pub.PegaRULES com.pega.pegarules.data.internal.access.ExtractImpl -a $USERNAME$ -p $PASSWD$ -i XXXX-FW-XXXX-DATA-XXXXXXCase!XXXXCase,XXXX-FW-XXXX-DATA-XXXXXXXXXX!XXXXXX
Published September 1, 2016 - Updated December 2, 2021
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