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Support Article

Black background color when operator ID rule openned from portal

SA-2449

Summary



While opening any operator id from portal the back ground color of the operator rule form is black. Due to this the icons/buttons and texts are not visible.This is observed when application is being upgraded to Pega 7.1.6. 

Error Messages



NA

Steps to Reproduce



Configure a portal to open the current operator’s rule form.
 
The Operator ID rule form will have a black background.


Root Cause



The root cause of this problem is the below snippet in the skin rule’s workform_xxx.css.
 
.expandInnerTabStyle, .headerTabbed .tabbed_expandInnerDivStyle, .headerTabbed .sectionBodyContainerCustomHead{
background-image:none;
background-color: #C7C9BE;
padding: 0;
border:none;
}

Resolution



This issue is resolved by changing the background as below:

1. background-color: #C7C9BE !important;
2. background-color: transparent;

 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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