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Support Article

Blank rule opens when opening a private version of a rule form



When opening a private version of a rule form with its keys on click of a button, a blank rule opens in a new tab.

Error Messages

Not Applicable

Steps to Reproduce

  1. Add click event on a button or link in the Approval Check In flow.
  2. Configure 'Open Rule' action.

Root Cause

A software use or operation error: User configuration.


Perform the following local-change:

Update the 'Resolved By' field from 'Name' to 'Handle'.



Published July 23, 2018 - Updated October 8, 2020

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