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Support Article

BLOB reads from OOTB pyLoadMyCasesNested activity

SA-72184

Summary



The application performs a database open of all the child cases to build a tree. The application has about 50 subcases. As a result, the case contents gadget's performance degrades.


Error Messages



Timeout exception


Steps to Reproduce

  1. Create a parent case with multiple child cases.
  2. Close the pcase.
  3. Reopen the parent case by enabling the Tracer. While building the Case Contents page, the BLOB reads the child cases.

Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-49961.


 
Suggest Edit

Published March 23, 2019 - Updated October 8, 2020

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