Support Article

Bulk action functionality is not working

SA-37810

Summary



When the user is performing Bulk transfer from the portal, by selecting "Transfer" as an action, then the assignments selected are not getting transferred and gives the processing status as "Failed".


Error Messages




Steps to Reproduce



1. Launch portal and perform bulk actions.
2. Select "process" action and click on "Transfer" from select actions menu.
3. Select assignments for transfer and choose the operator to whom the assignment needs to be assigned.
4. Observe the error on screen.


Root Cause



When opening the flow action of the assignment present in the bulk action screen, one could see the below configuration at user end.

The flow actions with these configuration are not qualified for bulk processing and does not appear in flow action list while execution.


Resolution



By clearing the check box "Disqualify this action from bulk processing", the corresponding flow action is listed and is available for processing by the user when bulk processing is performed.

For more information on the configurations related to bulk processing, refer: https://pdn.pega.com/sites/pdn.pega.com/files/help_v719/procomhelpmain.htm#basics/portal/processwork/bulkprocessing.htm

Published May 11, 2017 - Updated May 23, 2017

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