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Support Article

Buttons do not load in Chrome with pymobilesnapstart activity



Buttons do not load on the Chrome browser when using the pymobilesnapstart activity. However, this works in the Internet Explorer browser.

Error Messages

Not Applicable

Steps to Reproduce

  1. Use the pymobilesnapstart activity and OpenAssignment action. 
  2. Pass the INS handle.

Root Cause

An issue in the custom application code or rules.
Multi-frame portal is not supported with pymobilesnapstart activity.


Perform the following local-change:

Add the below code snippet to the UserWorkForm:

pega.u.d.attachOnload(function(){window.setTimeout(function(){window.bEncryptURLs = false },0)},true)

Published August 15, 2019 - Updated October 8, 2020

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