Support Article

Campaigns do not complete post upgrade



The UpgradeProgramRunQueueItemsTo74 activity browses for System-Queue-ProgramRun queue items and performs a re-queue on them for the ProcessWaitFlows agent. This results in loss of any existing program run queue items during upgrade. The new wait queue items might fail when they are processed.

Error Messages

Not Applicable.

Steps to Reproduce

Upgrade to Pega Marketing 7.4.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-44122.

Published May 11, 2018 — Updated May 16, 2018

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