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Support Article

Case Dependency does not work when a case is resolved

SA-79603

Summary


 

Case Dependency does not work when a case is resolved. This occurs when pyEnableTopCaseLinks is set to True.


Error Messages


 

Not Applicable

 

Steps to Reproduce

  1. Create a parent case 
  2. Spin off a child case from the parent case
  3. Wait for the child case to go to resolved status
  4. Resolve the child case
  5. Open the parent case


Root Cause



A defect in Pegasystems’ code or rules. Top case map was retrieved incorrectly by pxGetTopLevelCoverKeyAndClass. Hence, the dependencies were not triggered on the parent case.

Resolution



Apply HFix-53204.

 

Tags:

Pega Platform 7.3.1 Pega Platform Platform Case Management

Published May 15, 2019 - Updated October 8, 2020

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