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Support Article

Change Password feature does not work post upgrade to Pega 7.2.2



Post upgrade to Pega 7.2.2, Change Password feature in Case Manager portal does not work.

Error Messages

Not Applicable

Steps to Reproduce

  1. Upgrade from PRPC 6.3 to Pega 7.2.2.
  2. Log in to the Case Manager portal.
  3. Click Operator and select the Profile option.
  4. Click Full profile.
  5. Select Change Password.
  6. Provide existing password in 'Verify Current Text' input.
  7. Provide new password for New and Confirm fields.
  8. Click Save.

Root Cause

The Case Manager portal was customized and the change password feature was incorporated in the portal.

In PRPC 6.3 SP1, 'Verify Current Text' input field was associated to the pyPwdVerify property. When the Save button was clicked, FormSave2 activity was invoked. As a result, the activity compared the pyPwdVerify value with the operator password stored in the database.

In Pega 7.2.2, FormSave2 activity logic was changed. It compared the pyPwdVerifyText property value with the operator password stored in database.

Post upgrade to Pega 7.2.2, FormSave2 activity was modified. The customized portal did not change according to Pega 7.2.2. Hence, when a value was provided in the Verify Current Text input field, the value was stored in the pyPwdVerify property instead of pyPwdVerifyText property. Therefore, the comparison logic failed in FormSave2 activity. Hence, the existing password was not changed with the new password.


Perform the following local-change:

​​​​​​​Change the Verify Current Text input field associated property to pyPwdVerifyText (instead of pyPwdVerify).



Published August 24, 2018 - Updated October 8, 2020

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