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Support Article

Chat queues cannot be configured correctly



When using Pega Customer Service 7.14 and Pega 7.1.9, issues arise when trying to configure a chat server.
The edit icon is missing from the list of queues, the calendar instance is changed for any queues, and the next synchronization fails.


Error Messages

Not Applicable

Steps to Reproduce

Attempt to configure a chat server.

Root Cause

This issue is caused by defects in the user interface of the configuration form.


Apply HFix-24827.

Published January 31, 2016 - Updated December 2, 2021

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