Chat queues cannot be configured correctly
When using Pega Customer Service 7.14 and Pega 7.1.9, issues arise when trying to configure a chat server.
The edit icon is missing from the list of queues, the calendar instance is changed for any queues, and the next synchronization fails.
Steps to Reproduce
Attempt to configure a chat server.
Root CauseThis issue is caused by defects in the user interface of the configuration form.
Published January 31, 2016 - Updated December 2, 2021
Was this useful?
0% found this useful
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.