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Support Article

Clicking the Close button does not close the work object

SA-56507

Summary



When opening a work object assignment for which the user does not have modify access, an error message displays with 'Open in review' and 'Close' buttons. However, clicking the Close button on the error message, does not close the work object.


Error Messages



The work object <pzInskey> could not be locked: You are not authorized to create, modify, or lock instance <pyID>.


Steps to Reproduce

  1. Create an access group in the application (for example ReadonlyUser).
  2. Create an ReadonlyUser operator. Allow the access group point to ReadonlyUser.
  3. Navigate to Designer Studio > Org & Security > Access Manager > Work & Process.
  4. Select Access group as ReadonlyUser and in the tree grid expand a case type and deny access for the following items:

    a. Modify
    b. Delete
    c. Perform

     
  5. Log in as ReadonlyUser.
  6. Open an assignment of the case type configured in Step 4. The error message displays.
  7. Dismiss the error by clicking the Close button.


Root Cause



In the Close button, the configuration of running Activity to load Harness does not work.


Resolution



As a local change, use the Cancel action.


 
Suggest Edit

Published August 24, 2018 - Updated October 8, 2020

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