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Composite Portal Vertical Scroll bar does not display completely



Section data is not visible in the UI as the Composite Portal's Vertical Scroll bar does not display completely in the Interaction portal.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the Interaction portal.
  2. Navigate to the Home tab > Click the Phone icon to launch the Interaction. The Vertical Scroll bar does not display.

Root Cause

The vertical scroll bar did not appear due to the Inline height that was applied on the workarea div.
The height of the workarea must be set equal to the window height (not body height) minus the header height.


  1. Apply HFix-38244.
  2. Perform the below local-change after applying the hotfix:

In CSChatUtil.js, replace the function resizeInteractionPortalDcHeight() code with the below code snippet.

function resizeInteractionPortalDcHeight(){

var runtimeHeader = $("[data-node-id = 'pzRuntimeToolsTopBar']");
if(runtimeHeader && runtimeHeader.length > 0)
$("#workarea").height($(window).height() - $("header").height() - runtimeHeader.height());
$("#workarea").height($(window).height() - $("header").height());


Published December 10, 2017 - Updated December 2, 2021

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