Support Article
Connect SOAP method not working
SA-57357
Summary
When using Connect-SOAP method and the Parse XML step is not activated, the response does not load to the Clipboard. The application uses Pega Marketing 7.31.
Error Messages
Not Applicable
Steps to Reproduce
- Create a SOAP integration.
- Create an activity to run the integration.
- Trace the InvokeAxis2 out-of-the-box activity.
- Check on the Tracer, the Activities and Activity Steps options on Event to Trace, Parse Rules, SOAP Messages, and Stream Rules on Event Types to Trace.
- Parse XML on step 16. The event must display on the Tracer.
Root Cause
When optional elements with blank values in the request are not sent, the service displays the request in the incorrect response envelope. However, in Pega 7.3.1, the service does not process the request correctly. At the service level, this is considered an incorrect call.
Resolution
As a local-change, provide optional elements with blank values if they do not have relevance.
Published December 2, 2018 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.