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Support Article

[CPM 7.1.6] CSRUser 'isFormDirty' JS error on FinishAssignment



After applying PRPC 7.1.6 against a system that is already using CPM 7.1 R2 ML2 the following error was being observed when trying to run the Update Contact Comm Options

Error Messages

SCRIPT438: Object doesn't support property or method 'isFormDirty'
pega_ui_harness_12301499895!!.js, line 7 character 9428

Steps to Reproduce

1. Login to the CSR Portal with default CACSR operator.
2. Start a new phone call and select a contact.
3. Choose the "Update Contact Comm Options" action.
4. Click on Submit.

Root Cause

This problem was caused by an incompatibility between the 7.1.6 rule changes and the out-of-the-box CPM 7.1 R2 ML2 rules used by Update Contact Comm Options.


HFix-10010 is now available to address this error.

Published January 31, 2016 - Updated December 2, 2021

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