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Support Article

CPM timer is incorrect when server and desktop times out of sync



The call duration timer of the Interaction is incorrect.  It starts off being negative.

Error Messages

No error message

Steps to Reproduce

Start an Interaction in an environment where the client PC time is different from the server time.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.  The code did not check for a difference between the server and client time.


This issue is resolved by hotfix item HFix-5773 and HFix-10144.
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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