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Support Article

Customer Service for Insurance install requires HFix-20140



The Pega Customer Service for Insurance (Pega CSI) installation guide indicates that HFix-20140 is required. However, this hotfix is not valid for Pega 7.1.8. 

Error Messages

Not Applicable

Steps to Reproduce

Follow the Pega CSI installation guide. 

Root Cause

HFix-20140 is not required in Pega 7.1.8 as the issue is already fixed in the release. HFix-20140 only applies to Pega 7.1.7.


The root cause of this problem is an error/omission in product documentation:

This issue has already been fixed in Pega 7.1.8, however the Customer Service for Insurance installation guide (​) does not specify that the fix is only required for Pega 7.1.7.

Published July 29, 2015 - Updated October 8, 2020

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