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Support Article

Date displays instead of DateTime value



User1 enters DateTime value and routes it to User2. On the initial load, only Date displays for User2 though the property contains DateTime value on the Clipboard.


Error Messages


Not Applicable


Steps to Reproduce

  1. Enter DateTime value as User1
  2. Route the value to User2. Date displays for User2 instead of DateTime value

Root Cause

A defect in Pegasystems’ code or rules. This occurs when the property is set to Read-Only (When).


Perform the following local-change:
  1. Open the cell property of the DateTime property on a section which is Read-Only
  2. Open the Presentation tab 
  3. Select Custom for the Date-Time format  
  4. Enter the below format
    dd/MM/yyyy hh:mm a




Published April 6, 2019 - Updated December 2, 2021

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