Support Article

Dismissing scheduling dialog with red 'X' leaves WO locked



User opens the scheduling dialog for a report that is currently scheduled, but does not edit the schedule, reviewing the details for example. The WorkObject  (WO) for the scheduled task is locked as soon as the dialog is opened. If the user dismisses the dialog by clicking the close icon (red X at upper right corner) for the window, the work object remains locked. This prevents executing the scheduled task.

This is part of the issue for which HFix-21117 was issued for Pega 7.1.6. The issue was triggered by the close icon and the Cancel button in the dialog. The issue with Cancel button was fixed (Cancel button releases the lock), but the red X was not.

Error Messages

Not Applicable

Steps to Reproduce

1. Open scheduling dialog of an existing scheduled report.
2. Dismiss the dialog by clicking the window's close icon (red X).

Root Cause

A defect in Pegasystems’ code or rules.

​Opening the scheduling popup would lock the scheduled task work object. If the user dismissed the popup with the red 'X', the task work object would remain locked, preventing the report from running at the scheduled time.


Apply HFix-28789.


Published August 8, 2016 - Updated August 12, 2016

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.