Support Article

Email Listener using IMAPS is not deleting all messages

SA-38603

Summary



When testing an Email Listener, it is able to read a shared inbox but not all emails are deleted, even after the 'Keep messages on IMAP server' is not selected.


Error Messages



Not Applicable


Steps to Reproduce



Configure email listener, and let it run and consume messages.


Root Cause



The emails that are not deleted are ones that have already been read.

Resolution



This is expected behavior.

Email Listeners process only messages that have not yet been retrieved or read.

Published May 26, 2017 - Updated July 13, 2017

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