Support Article

Email Listener using IMAPS is not deleting all messages



When testing an Email Listener, it is able to read a shared inbox but not all emails are deleted, even after the 'Keep messages on IMAP server' is not selected.

Error Messages

Not Applicable

Steps to Reproduce

Configure email listener, and let it run and consume messages.

Root Cause

The emails that are not deleted are ones that have already been read.


This is expected behavior.

Email Listeners process only messages that have not yet been retrieved or read.

Published May 26, 2017 - Updated July 13, 2017

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