Support Article

Email sent by correspondence rule contains HTML code



A Correspondence rule refers to a property. At runtime, the input is added to this property through Rich Text Editor. The email sent through this correspondence rule contains HTML code.

Error Messages

Not Applicable

Steps to Reproduce

Create a correspondence rule and refer a property in it.

Root Cause

A defect in user configuration.


Perform the following local-change:

Add mode="richtext" to the property reference in correspondence rule in the source tab.

Published May 10, 2017 - Updated June 9, 2017

50% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.