Support Article

Email sent by correspondence rule contains HTML code

SA-37764

Summary



A Correspondence rule refers to a property. At runtime, the input is added to this property through Rich Text Editor. The email sent through this correspondence rule contains HTML code.


Error Messages



Not Applicable


Steps to Reproduce



Create a correspondence rule and refer a property in it.


Root Cause



A defect in user configuration.

Resolution



Perform the following local-change:

Add mode="richtext" to the property reference in correspondence rule in the source tab.

Published May 10, 2017 - Updated June 9, 2017


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