Support Article
Email sent by correspondence rule contains HTML code
SA-37764
Summary
A Correspondence rule refers to a property. At runtime, the input is added to this property through Rich Text Editor. The email sent through this correspondence rule contains HTML code.
Error Messages
Not Applicable
Steps to Reproduce
Create a correspondence rule and refer a property in it.
Root Cause
A defect in user configuration.
Resolution
Perform the following local-change:
Add mode="richtext" to the property reference in correspondence rule in the source tab.
Published June 9, 2017 - Updated October 8, 2020
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