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Support Article

Email service failed:Executable-ExcessInitial error

SA-12079

Summary



An Email Service fails with an error message.

Error Messages



An error occurred while processing your email
Reason: Email service [your_email_service] failed:Executable-ExcessInitial


Steps to Reproduce

  1. Create an email service.
  2. On the "Response" tab, set the "Map From" field to a value other than "Constant" and fill in the remaining fields.
  3. Send email to the email listener and observe the error message inside the email service's reply email.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.

Resolution



This issue is resolved by HFix-22328.
Suggest Edit

Published August 11, 2015 - Updated October 8, 2020

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