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Support Article

Email was sent with a blank attachment



A blank email attachment is sent when using the SendEmailNotification activity.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a case.
  2. Run the SendEmailNotification activity to send the email.

Root Cause

A defect in Pegasystems’ code or rules.
The email content was removed when .pyAttachment().pyRemoveXML was set to true on the Attachment page.


Perform the following local-change:

Set .pyAttachment().pyRemoveXML to 'false' on the Attachment page.


Published January 8, 2019 - Updated December 2, 2021

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