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Support Article

Environment details are not present in the crashed emails



Notifications is enabled for agents in the Agent notifications. However, emails do not contain information regarding the environment (Production, Staging, QA etc..) and node name. Emails contain only the agent name and node ID.

Error Messages


Not Applicable


Steps to Reproduce

  1. Enable notifications for agents by navigating to Admin Studio > Agents > Notification Settings
  2. Stop an agent manually
  3. Verify the email sent 

Root Cause

An issue in the custom application code or rules. 


An enhancement request, FDBK-64614, is created for consideration by Pega Product Management. 



Suggest Edit

Published December 18, 2019 - Updated December 2, 2021

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