Support Article
Environment details are not present in the crashed emails
SA-96664
Summary
Notifications is enabled for agents in the Agent notifications. However, emails do not contain information regarding the environment (Production, Staging, QA etc..) and node name. Emails contain only the agent name and node ID.
Error Messages
Not Applicable
Steps to Reproduce
- Enable notifications for agents by navigating to Admin Studio > Agents > Notification Settings
- Stop an agent manually
- Verify the email sent
Root Cause
An issue in the custom application code or rules.
Resolution
An enhancement request, FDBK-64614, is created for consideration by Pega Product Management.
Published December 18, 2019 - Updated December 2, 2021
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