Support Article
Error on executing Computer telephony integration configuration
SA-58654
Summary
Error when executing computer telephony integration (CTI) configuration wizard for PegaCall 7.31FW over Pega Customer Service (CS) 7.31.
Error Messages
Unable to load data page D_pyChannelServices_Interaction. Required parameters : Type,pyInteractionID. cannot be blank.
Steps to Reproduce
- Log in to Pega CS
- Click Designer Studio > Channel Services > Pega Call > Administration and Configuration
- Click 'Start Configuration wizard'
- Fill the steps and reach the step 3 (Telephony controls)
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-44668.
Tags:
Published July 23, 2018 - Updated December 2, 2021
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