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Support Article

Error on executing Computer telephony integration configuration



Error when executing computer telephony integration (CTI) configuration wizard for PegaCall 7.31FW over Pega Customer Service (CS) 7.31.

Error Messages

Unable to load data page D_pyChannelServices_Interaction. Required parameters : Type,pyInteractionID. cannot be blank.

Steps to Reproduce

  1. Log in to Pega CS
  2. Click Designer Studio > Channel Services > Pega Call > Administration and Configuration
  3. Click 'Start Configuration wizard'
  4. Fill the steps and reach the step 3 (Telephony controls)

Root Cause

A defect in Pegasystems’ code or rules. 


Apply HFix-44668.


Published July 23, 2018 - Updated December 2, 2021

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