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Error occurs when clicking an assignment



Error occurs when clicking an assignment.

Error Messages

Error - Open Authoring control failed to load.

Steps to Reproduce

  1. Create an investigation case
  2. Create any correspondence by selecting a verification template. This ensures verification of the correspondence
  3. Click Reject and submit the correspondence. This proceeds to acknowledgement of cancellation
  4. Click on acknowledgement of cancellation assignment

Root Cause

A defect or configuration issue in the operating environment.


Perform the following local-change:
  1. Remove the Open Authoring code in the 'RULE-OBJ-HTML PEGAAPP-WORK- AppCorrAckCancel' rule. From Pega-7.21 onwards, ActiveX controls are not used for Open-Authoring
  2. Change the code in 'AppCorrAckCancel' in PegaApp-Work class as below:

var EmailAddress = "<pega:reference name="Param.EmailAddress" />";
var CorrPartyRole = "<pega:reference name="Param.CorrPartyRole" />";
var CorrType = "<pega:reference name="Param.CorrType" />";
var CorrEdit = "<pega:reference name="Param.CorrEdit" />";
var CorrList = "<pega:reference name="Param.CorrList" />";
var optionalParams = "&EmailAddress=" + EmailAddress +
"&CorrPartyRole=" + CorrPartyRole +
"&CorrType=" + CorrType +
"&CorrEdit=" + CorrEdit +
"&CorrList=" + CorrList;

<TEXTAREA name="corrHandle" style=DISPLAY:none><%
<TEXTAREA name="corrZippedBody" style=DISPLAY:none><%
ClipboardPage corrZippedPage = tools.findPage("pyCorrPage");
<TEXTAREA name="corrWordName" style=DISPLAY:none><%
ClipboardPage corrWordName = tools.findPage("pyCorrPage");
<TEXTAREA name="corrBody" style=DISPLAY:none><%
ClipboardPage corrPage = tools.findPage("pyCorrPage");

<TABLE border=0 cellpadding=1 cellspacing=1 width=95% >

ClipboardPage pyCorrPage = null;
String editMessages = "";

editMessages = tools.findPage("pyCorrPage").getString("pyUserEdit");

//include HTML Stream for Review only
tools.appendString("<!-- review section -->");

StringMap keys1 = new HashStringMap();

StringMap keys2 = new HashStringMap();



Published March 30, 2018 - Updated December 2, 2021

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