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Support Article

Error occurs when selecting a submenu from main menu



Error occurs  in the iAdvisor file when selecting a submenu from the main menu.

Error Messages

Unable to get property fixScrollEnabledState of undefined or null reference on 2712 in file

Steps to Reproduce

  1. Log in to the application as a Computer Telephony Integration (CTI) agent.
  2. Select a menu item with submenus.
  3. Select a submenu.

Root Cause

The error occurred after applying the KB4486474 patch in the Internet Explorer 11 browser.


As a local-change, apply the KB4487006 patch in Internet Explorer 11 browser.

Published March 21, 2019 - Updated December 2, 2021

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