Support Article
Error occurs while tracing the Service REST rule
SA-89342
Summary
When tracing the Service REST rule, the Tracer session error displays despite closing the Tracer window.
Error Messages
Tracer session error: This rule RULE-SERVICE-REST APPLICATION CRUD!CREATEAPPLICATIONCASE #20171109T124704.934 GMT is being traced by operator TestServiceUser from requestor HIDOKIAFRTYS8PRCL3O1UBN1XUXRDGV7NA - Please restart tracer
Steps to Reproduce
- Open the CreateApplicationCase Service rule.
- Open a Tracer session of the rule from the Actions menu.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Perform the following local-change:
- Create an activity.
- Add a Java step.
- Add the below code,
((PegaAPI)tools).getSystemOperationsProvider().getListenerManagementAPI().terminateTraceForServiceInCluster("RULE-SERVICE-REST APPLICATION CRUD!CREATEAPPLICATIONCASE #20171109T124704.934 GMT");
- Execute the activity.
Published December 2, 2021
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