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Support Article

Error occurs while tracing the Service REST rule



When tracing the Service REST rule, the Tracer session error displays despite closing the Tracer window.

Error Messages

Tracer session error: This rule RULE-SERVICE-REST APPLICATION CRUD!CREATEAPPLICATIONCASE #20171109T124704.934 GMT is being traced by operator TestServiceUser from requestor HIDOKIAFRTYS8PRCL3O1UBN1XUXRDGV7NA - Please restart tracer

Steps to Reproduce

  1. Open the CreateApplicationCase Service rule.
  2. Open a Tracer session of the rule from the Actions menu.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:
  1. Create an activity.
  2. Add a Java step.
  3. Add the below code,

    ((PegaAPI)tools).getSystemOperationsProvider().getListenerManagementAPI().terminateTraceForServiceInCluster("RULE-SERVICE-REST APPLICATION CRUD!CREATEAPPLICATIONCASE #20171109T124704.934 GMT");
  4. Execute the activity.
Suggest Edit

Published December 2, 2021

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