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Support Article

Error while creating case, after installing KYC 7.14



After installing Know Your Customer (KYC) 7.14 on Pega 7.21 and while following the instructions in installation guide to create an Onboarding case, an error occurs in UI.


CustomerType: The Field Value with key value(s) PegaFS-Data-Party/CustomerType/Entity does not exist

Steps to Reproduce

1. Create an Onboarding case.    
2. Enter EURO and search.
3. Select an account of type Entity.
4. Select a party and click Next.
5. Observe that error on screen.

Root Cause

In PostCustomerSearch activity, see that there is an error in 'SelectedCustomer' page while copying data.

In previous versions of PRPC, Page-Change-Class method in step 3.1 is validating properties and removing the error message as user change the class.

But from Pega 7.21, Page-Change-Class method is not validating properties. User need to have explicit validation “Page-Validate” to be added in “PostCustomerSearch” activity after Page-Change-Class.     


Apply HFix-31303.

Suggest Edit

Published January 20, 2017 - Updated October 8, 2020

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