Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Error while creating case, after installing KYC 7.14

SA-32105

Summary



After installing Know Your Customer (KYC) 7.14 on Pega 7.21 and while following the instructions in installation guide to create an Onboarding case, an error occurs in UI.


ERROR MESSAGES     

CustomerType: The Field Value with key value(s) PegaFS-Data-Party/CustomerType/Entity does not exist


Steps to Reproduce



1. Create an Onboarding case.    
2. Enter EURO and search.
3. Select an account of type Entity.
4. Select a party and click Next.
5. Observe that error on screen.


Root Cause



In PostCustomerSearch activity, see that there is an error in 'SelectedCustomer' page while copying data.

In previous versions of PRPC, Page-Change-Class method in step 3.1 is validating properties and removing the error message as user change the class.

But from Pega 7.21, Page-Change-Class method is not validating properties. User need to have explicit validation “Page-Validate” to be added in “PostCustomerSearch” activity after Page-Change-Class.     

Resolution



Apply HFix-31303.

 
Suggest Edit

Published January 20, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us