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Support Article

Exception on connecting to Predictive Diagnostic Cloud



SocketTimeoutException while connecting to Pega Predictive Diagnostic Cloud for the first time with a Pega server using the provided URL.

Error Messages

00000158 SystemOut PegaRULES ManagementDaemon ERROR Exception in SOAPAppenderPega.sendEvent()
00000158 SystemOut     PegaRULES ManagementDaemon ERROR   Msg: Read timed out
00000158 SystemOut  PegaRULES ManagementDaemon ERROR   Cause: Read timed out

Steps to Reproduce


Root Cause

Client is behind a proxy, and when proxy settings are added, errors displayed.


Perform the following local-change:
  1. Configure PDC: Navigate to Designer Studio > System > Settings > PDC in an on-premise monitored node using the tenant URL provided
  2. Inspect the PDC system connectivity: Diagnostic Cloud > Tools > System Connectivity for connected systems
  3. Enable the TLS 1.2 protocol


Published August 19, 2019 - Updated October 8, 2020

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