Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

FCM NullPointerException when GetNextWork from Workbasket



When the operator is configured to pull from a workbasket first in an Federated Case Management (FCM) application a null pointer is thrown during GetNextWork.

Error Messages

        at com.pegarules.generated.activity.ra_action_pzfcmrfindassignmentinworkbasket_223ded6ced2eef2c4a55be91b4637ce8.step7_circum0(
        at com.pegarules.generated.activity.ra_action_pzfcmrfindassignmentinworkbasket_223ded6ced2eef2c4a55be91b4637ce8.perform(
        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(
        at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(
        at com.pegarules.generated.activity.ra_action_pzfcmrgetnextworkobject_d3f9b219cd854df7982f46e3e7717b98.step4_circum0(
        at com.pegarules.generated.activity.ra_action_pzfcmrgetnextworkobject_d3f9b219cd854df7982f46e3e7717b98.perform(
        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(
        at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(
        at com.pegarules.generated.activity.ra_action_pyfcmrgetnextwork_a58bcd5a120ef3774c5d43e3b67a7ecb.step3_circum0(
        at com.pegarules.generated.activity.ra_action_pyfcmrgetnextwork_a58bcd5a120ef3774c5d43e3b67a7ecb.perform(
        at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(

Steps to Reproduce

  1. Enable the application for FCM.
  2. Configure an operator for workbaskets with some work in them.
  3. Configure the operator to merge workbaskets.
  4. Use GetNextWork to retrieve a new assignment.

Root Cause

A defect in Pegasystems’ code or rules.  A report definition used in selecting the next work item had a bad condition syntax preventing the possible next work objects from selection.


Apply Hfix-28095.
Suggest Edit

Published June 19, 2016 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us