Support Article

Forwarding email address for unprocessed emails are not working

SA-30722

Summary



Forwarding Email Address for Unprocessed Emails option is not working as expected.

User has configured a mail address in the email server rule to which the unprocessed mails should be forward.

It is not forwarding it as expected. It is just replying back to the user who has forwarded to the listener configured mail box.

To test this exception scenario user intentionally selected the "Authenticate" check box in the service email activity.

So that the mail will not be processed and will be forwarded to exception mail box as mentioned in the server rule.


Error Messages

None. The mail was not sent to the specified mail address mentioned in the email server rule. It is just replying back to the person who has sent the mail to the listener configured mail box.


Steps to Reproduce



Make the listener to fail so that the unprocessed mails will be forwarded to the address specified in the field "Forwarding Email Address for Unprocessed Emails".


Root Cause



The reported behavior is in fact expected for PRPC 6.2SP1, the version that is used here.

User forced an exception to be thrown so that the email will not be processed, but this is not treated as an "unprocessed email".

In this version of PRPC, only emails that are larger in size than the defined threshold or encrypted emails that could not be encrypted fall into that category.

For all other error conditions, only a notification is sent back to the sender, informing them about the problem.

This behavior is changed gradually in later versions of PRPC.

Resolution



Apply HFix-29822.

This hot fix triggers the the "unprocessed email" for all error conditions that may appear during the processing of an email after that was finally read from the mail box.

 

Published November 23, 2016 - Updated December 15, 2016

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