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Support Article

HealthUrgency color does not display correctly for green color



Urgency color does not display correctly for Initial Urgency (green color). The color displays only for the font and does not displays as the background for the whole box. 
Urgency color displays correctly for other colors such as red and amber.

Error Messages

Not Applicable

Steps to Reproduce

Open My cases. Check the urgency skin format for different urgencies.

Root Cause

An issue in the custom application code or rules.
Urgency-low DIV class is overridden in the application skin. Since it is referred in multiple locations in the same section, the value cannot be overridden.


Perform the following local-change:
  1. Assign a new testurgency DIV class instead of urgency-low in pyCMurgencyAssign.
  2. Configure the below script in UserWorkForm:

    background-color:green !important;
      color:black !important;


Published October 17, 2018 - Updated October 8, 2020

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