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Support Article

Hyperlinks on Rich Text Editor Control do not work



Hyperlinks on the Rich Text Editor (RTE) Control do not work.

Error Messages

Not Applicable


Steps to Reproduce

  1. Configure a RTE
  2. Input a few hyperlinks to the RTE
  3. Configure the same RTE on another section in the read-only mode
  4. Enable the Show toolbar in Read Only mode option 
  5. Click the link on the RTE in the read-only mode

Root Cause

Hyperlinks are not clickable when displayed using the RTE in the read-only mode on the Chrome browser. CKEditor is used internally and is configured in the read-only mode. The content renders in an iFrame and the CKEditor performs a preventDefault of the click on anchor elements. Hence, the links do not open.


Perform the following local-change:
Configure the RichTextDisplay control instead of the RTE control.



Published April 1, 2020 - Updated December 2, 2021

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