Support Article

Improper usage when pyLicenseType is missing for an Operator

SA-30877

Summary



A missing or blank pyLicenseType property in an Operator ID record results in that operator's license usage being treated as Invocation usage instead of Named usage.
 

Error Messages



Not applicable


Steps to Reproduce

  1. Perform the following steps via an activity:
    • Open an Operator ID record.
    • Set the pyLicenseType property to "" (blank) or delete it.
    • Save the Operator ID record to the database.
  2. While the operator is logged in, a new record will be added once an hour to the pr_hourly_usage database table.
  3. Observe that the value added into the pzUserType column for the affected Operator ID is 'W' ("Invocation" usage). The correct value should be 'H' ("Named" usage).

Root Cause



A defect in Pegasystems’ code or rules.
 

Resolution



Apply HFix-30444.

 

Published November 28, 2016 - Updated January 5, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.