Support Article

Internal rules displaying as create Operator for attachments



When a correspondence is added to work object by the System or Agent, the create operator is displayed as PegaMfg-pxCallDatatransform which is a internal rule.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a case.
2. Attach some attachments using an agent.
3. Check attachments section.

Root Cause

When attachment is getting added by Agent, createOpName is having value as Agent followed by Class and activity name.


pyAttachmentFeedDescription control rule must be modified such that createOpName will have right value.

if(createOpName.indexOf("Agent") != 0)
createOpName = tools.getLocalizedTextForString("pxRequestor.pyUserName", createOpName);
createOpName = tools.findPage("pyWorkPage").getString("pxCreateOpName");

Published February 23, 2017 - Updated March 10, 2017

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