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Support Article

Internal rules displaying as create Operator for attachments

SA-34097

Summary



When a correspondence is added to work object by the System or Agent, the create operator is displayed as PegaMfg-pxCallDatatransform which is a internal rule.



Error Messages



Not Applicable


Steps to Reproduce



1. Create a case.
2. Attach some attachments using an agent.
3. Check attachments section.


Root Cause



When attachment is getting added by Agent, createOpName is having value as Agent followed by Class and activity name.

Resolution



pyAttachmentFeedDescription control rule must be modified such that createOpName will have right value.


if(createOpName.indexOf("Agent") != 0)
{
createOpName = tools.getLocalizedTextForString("pxRequestor.pyUserName", createOpName);
}
else{
createOpName = tools.findPage("pyWorkPage").getString("pxCreateOpName");
}

Suggest Edit

Published March 10, 2017 - Updated October 8, 2020

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