Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Issue in coping report to Personal Report on Report Browser



User have reported that, they are facing issue while coping a report on Report Browser. The Copy report feature does not identify a default "My Reports" category as it should.

For new user/operator when trying to copy a report by right clicking on the report short cut on Report Browser the system does not offer My Reports category under Personal Report to save.

As per the User, this is happening for Save As option as well for some users. The system does not offer My Reports on Save As/Copy as a category to save reports into Personal Reports.

Error Messages

Not able to save the report under Personal Reports

Steps to Reproduce

1) Login to Case Management portal with a new account with no prior personal reports saved yet or category created under Personal Report yet.
2) On Report Browser , right click on a standard locked report and click on the "Copy" option.

3) Rename the report title and give description.
4) Select Category Type as "Personal".
5) If you haven't created any report category under personal reports the system will not populate the default My Reports option in the Report Category drop down

Root Cause

The root cause of this problem is software use/operation error. This is a expected behaviour of the Product.


The explanation for this behavior is as follows:
This is a expected behaviour of the Product
Following enhancement request was created for the same : FDBK-10029

Published January 31, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us