Support Article
Link count of a payment is not updated
SA-16743
Summary
Link count of a payment is not updated when a payment is linked to a work object through Process single result or Process Many results assignment.
Error Messages
Not Applicable
Steps to Reproduce
1. Create a work case that goes to Process single result or Process many results assignment after Complete entry assignment.
2. Select Link option for a payment and submit. Payment is linked to the work case
3. In the Search Portal > payment details, the link count value for the work case does not update.
Root Cause
The developer has customized the OOTB activity ActionAttachAndUpdateRMResults which calls RMAttachToWorkCase of class PegaSI-Work- due to which the link count has not been updated.
Resolution
Use the OOTB activity, RMAttachToWorkCase of class PegaSI-Work-
Published January 31, 2016 - Updated December 2, 2021
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