Support Article
Not able to open portal after restart
SA-39316
Summary
User is not able to open any portal in the stage and production environments after restart.
Error Messages
Status fail
Message There has been an issue; please consult your system administrator
Operator ID 502667559
Requestor ID HF3F761648AC6181C289C011C65142A62
Timestamp Fri Jun 09 07:17:15 UTC 2017
Engine Version PegaRULES 7.10 ML9 (coreAssemblyCached_719_730_filtered)
Steps to Reproduce
1. Open the URL.
2. Click on the Launch icon on Developer Portal.
3. Then Click on AST User Portal.
Root Cause
An issue in the custom application code or rules
Resolution
Revert back the activity ruleset version to previous version to resolve the issue.
Published August 9, 2017 - Updated October 8, 2020
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