Support Article

Not able to open portal after restart

SA-39316

Summary



User is not able to open any portal in the stage and production environments after restart.

Error Messages



Status fail
Message There has been an issue; please consult your system administrator
Operator ID 502667559
Requestor ID HF3F761648AC6181C289C011C65142A62
Timestamp Fri Jun 09 07:17:15 UTC 2017
Engine Version PegaRULES 7.10 ML9 (coreAssemblyCached_719_730_filtered)


Steps to Reproduce



1. Open the URL.
2. Click on the Launch icon on Developer Portal.
3. Then Click on AST User Portal.


Root Cause



An issue in the custom application code or rules

Resolution



Revert back the activity ruleset version to previous version to resolve the issue.

Published June 13, 2017 - Updated August 9, 2017

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