Support Article
Old assignments from Pega 7.1.8 will not open in Pega 7.2.2
SA-37417
Summary
An error is displayed when trying to open a case that was created prior to upgrade.
Error Messages
ERROR Exception com.pega.pegarules.pub.clipboard.InvalidReferenceException: The reference [not specified] is not valid. Reason: null reference
at com.pega.pegarules.data.internal.clipboard.PropertyReferenceImpl.initialize(PropertyReferenceImpl.java:2913)
at com.pega.pegarules.data.internal.clipboard.PropertyReferencePoolImpl.get(PropertyReferencePoolImpl.java:131)
at com.pega.pegarules.data.internal.clipboard.PropertyReferencePoolImpl.get(PropertyReferencePoolImpl.java:109)
at com.pega.pegarules.data.internal.clipboard.AfterCopy_ReferencePropertyDuplicator.handleOneForwardReference(AfterCopy_ReferencePropertyDuplicator.java:147)
at com.pega.pegarules.data.internal.clipboard.AfterCopy_ReferencePropertyDuplicator.handleForwardReferences(AfterCopy_ReferencePropertyDuplicator.java:140)
at com.pega.pegarules.data.internal.clipboard.AfterCopy_ReferencePropertyDuplicator.execute(AfterCopy_ReferencePropertyDuplicator.java:110)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.putAllAndReconcileRefProps(ClipboardPageImpl.java:2915)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageBase.replace(ClipboardPageBase.java:573)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.replace(ClipboardPageImpl.java:484)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageBase.replace(ClipboardPageBase.java:1563)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.replace(ClipboardPageImpl.java:484)
at com.pega.pegarules.session.internal.mgmt.Executable.setStepPage(Executable.java:2013)
at com.pega.pegarules.pub.runtime.AbstractActivity.objOpenByHandle(AbstractActivity.java:126)
Steps to Reproduce
- Upgrade from Pega 7.1.8 to Pega 7.2.2.
- Open an existing work item.
Root Cause
A defect in Pegasystems’ code. For workobjects with reference links, extra information is needed in Pega 7.2.2 that was not present in previous releases.
Resolution
Apply HFix-33936.
Published May 24, 2017 - Updated October 8, 2020
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