Support Article

PegaCALL Dial Pad not coming up

SA-31497

Summary



When logged into PegaCALL the dial pad is not available on the telephony toolbar.


Error Messages



Not applicable


Steps to Reproduce

  1. Log in to PegaCALL.
  2. Observe there is no mechanism for using the PegaCall dial pad.


Root Cause



Starting with PegaCALL 7.1.3 ML4 the dial pad is configured to not be available by default. The user interface for launching the dial pad exists in the section ChannelServices-Device-Phone-UI CPMPhoneNumber but is gated by a when rule (pyHideDialPad) which will not resolve to true.

Resolution



This is expected behavior per the configuration and operations guide. The reference to the dial pad is no longer present with the "Using full telephony" section
https://pdn.pega.com/documents/pega-call-configuration-and-operations-guide-cti-link-engine-avaya-aes-cti-7134

Published December 15, 2016 - Updated December 21, 2016

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