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Support Article

Performance degrades when 50 users work concurrently



Performance degrades when 50 users work concurrently. This occurs even though the system was tested with 300 concurrent users.

Error Messages

Multiple PEGA0042, PEGA0005 and PEGA0027 alerts in the log files.

Steps to Reproduce

Run a load test with 80 concurrent users.

Root Cause

An issue in the custom application code or rules.

A report definition was retrieving more than 70,000 records because of empty values which were passed for Where condition properties.


Perform the following local-change:

Pass valid Where conditions.


Published July 26, 2018 - Updated October 8, 2020

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