SA-29586

Summary

Pega Personal Edition (PE) fails to install due to a JVM library error. 

Error Messages

Picked up JAVA_TOOL_OPTIONS: -agentlib:jvmhook
Picked up _JAVA_OPTIONS: -Xrunjvmhook -Xbootclasspath/a:C:\PROGRA~2\SOME_PATH\CLASSES;C:\SOME_OTHER_PATH;
Error occurred during initialization of VM
Could not find agent library jvmhook on the librarypath, with error: %1 is not a valid Win32 application

Steps to Reproduce

Run the PE install program on Windows.

Root Cause

The environment variables JAVA_TOOL_OPTIONS and _JAVA_OPTIONS are making incorrect modifications to your Java environment.  Some Java automation programs such as HP Quick Test Professional make these modifications to the environment and they may interfere with Pega (and, if incorrectly applied, can prevent all java programs from running).

Resolution

In Windows Environment Variables, remove the values of the environment variables JAVA_TOOL_OPTIONS and _JAVA_OPTIONS.  Note - by renaming these JAVA_TOOL_OPTIONS_BACKUP and _JAVA_OPTIONS_BACKUP you have an easy method of restoring these values from backup should you need to use them again.  

A restart is required after changing environment variables.