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Support Article

Pick Values window not displaying completely post upgrade

SA-17069

Summary



On clicking the criteria field of any report (list view / summary view) the 'Pick Values' modal window opens up for user to select values. Now, aError messages (page-set-messages or property-set-messages). After the Application is upgraded from PRPC 5.4 version to Pega 7.1.8 version, these modals (for all the report across the application) are appearing with such a height so that Apply / Cancel / Submit buttons are either not at all visible or partially visible, which is not allowing user to select values.

Error Messages



Not Applicable

Steps to Reproduce

  1. Run any report that has prompt setting enabled.
  2. Click on any field to select value.
  3. 'Pick Values' modal will be opened where buttons are not properly visible.

Root Cause



iFrame height is getting set to 96% by default which is causing the issue.

Resolution



Provided HFix-25003 which resolves this issue by adding following style for iframe in desktopbaseuser.css file –


iframe#pickValues_Frame { 
height: 93%; !important 
}

Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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