Support Article
Problem obtaining requestor from ServiceRequestorPool
SA-12724
Summary
Configured AES 3.4 to monitor PRPC 6.1 SP2. an error is received when searching for Agents from AES Enterprise Health portal screen. The monitored node is correctly detected.
Error Messages
Caught unexpected com.pega.pegarules.pub.PRRuntimeException, message='Problem obtaining requestor from ServiceRequestorPool
Steps to Reproduce
Not Applicable
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
Resolution
This issue is resolved through the following local-change:
Modify PEGAAES Service Package on AES Server to:
Maximum Idle Requestor - 50
Maximum Active Requestor - 100
Maximum Wait (in seconds) - 25
AND
PEGAAESREMOTE Service Package on 6.1 SP2 to:
Maximum Idle Requestor - 25
Maximum Active Requestor - 50
Maximum Wait (in seconds) - 20
Published August 12, 2015 - Updated December 2, 2021
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