Support Article

Process Stuck in flow at wait Shape

SA-37473

Summary



When using a wait shape in the process which waits for a subcase to get completed, to move the parent case ahead, even after the subcase is completed the main case is stuck at the wait shape flow.

Error Messages



Not Applicable


Steps to Reproduce

  1. Create a subcase(configure it through step behaviours), on stage entry into the main case
  2. Configure the Wait shape in the next stage of the main case, which waits for any of the subcase, to reach the status Resolved-Completed . In the advanced wait shape configurations, you have got, default@schwab.com workbasket configured




3. On running the main case, though the subcase has reached the required status, the flow is not moving forward from the WaitShape.

Root Cause



An issue is a defect in Pega application code or rules

Resolution



Apply Hfix-23745



Published May 4, 2017 - Updated May 5, 2017

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